- We're here to help
Frequently asked questions
Orders & Shipping
Orders are typically processed within 1–2 business days. Delivery times vary by location, but most orders arrive within 6–9 business days after dispatch.
Yes, we offer free shipping on all orders.
We currently ship to the UK, US, Canada, Australia, and selected international destinations.
Yes — once your order ships, you’ll receive a confirmation email with tracking details.
Returns & Exchanges
We offer a 30-day return window for unworn, undamaged items in original condition.
Yes, returns are free within the 30-day return period.
Simply contact us at hello@dianahampton.com and our team will assist you.
Product & Care
Yes, our jewellery is designed to be waterproof and suitable for everyday wear.
Our pieces feature a high-quality, tarnish-resistant finish designed to last.
Yes, all Diana Hampton jewellery is nickel-free and gentle on sensitive skin.
While our jewellery is designed for daily wear, storing it safely when not in use will help preserve its finish.
Payments
We accept a wide range of secure payment options, including:
Discover
We accept Visa, Mastercard, American Express, Discover, PayPal, Klarna (Buy Now, Pay Later options where available), Apple Pay, and Google Pay.
All payments are securely processed using industry-standard encryption.
Yes — Klarna and PayPal Pay in 3 are available on eligible orders.
Support
You can reach us anytime at hello@dianahampton.com or via live chat on the website.
Order Cancellation
Yes, orders can be cancelled within 24 hours of purchase by emailing us at hello@dianahampton.com.
Once an order has been processed or shipped, it can no longer be cancelled. If your order has already shipped, you may refer to our Returns Policy once delivery is completed.
Currency
All payments are processed in British Pounds (£ GBP) by default.